Refund policy

Refund Policy

Due to the perishable nature of our products (freshly roasted coffee beans), we do not accept returns or offer refunds for change of mind once an order has been delivered.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receiving your order at our customer support email and include photos of the product and packaging. After review, we may offer a replacement or refund for the affected item at our discretion. In such cases, the product will generally not need to be returned.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider or bank processing times.

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Cancellation Policy

Orders may be cancelled or modified before they have been processed and shipped. Once an order has entered production or has been dispatched, we are unable to cancel or modify it.

If you wish to cancel or update your order, please contact us as soon as possible. We will do our best to accommodate requests made before the order has been processed.

Subscription Orders

For customers subscribed to recurring coffee deliveries, subscription orders can be modified, skipped, or cancelled at any time through your account. To avoid being charged for the next shipment, changes or cancellations must be made at least 7 days before the next billing date. If a cancellation request is made after this period, the upcoming order may still be processed and shipped.

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